Refund & Returns Policy

Effective Date: 01/01/2023

Thank you for choosing The Spa Butler. We appreciate your business and strive to provide excellent products/services. Please read our refund policy carefully, as it outlines the terms and conditions under which refunds may be issued.

  1. All Sales Are Final:
    • We regret to inform you that all sales are final. Once a purchase is made, it cannot be canceled, refunded, or exchanged.
  2. Damaged or Defective Products:
    • In the unlikely event that you receive a damaged or defective product, please contact our customer service within 3 days of receiving the product.
    • To initiate a return, provide clear photos of the damaged or defective item along with your order number to [email protected].
  3. Refund Eligibility:
    • Refunds will only be issued for damaged or defective products as stated in section 2.
    • To be eligible for a refund, you must notify us within 3 days of receiving the damaged or defective product.
  4. Refund Process:
    • Once your request is received and approved, we will initiate a refund to your original method of payment.
    • Refunds may take 3 business days to process.
  5. Exchanges:
    • We do not offer exchanges for any products. If you received a damaged or defective item, please follow the process outlined in section 2.
  6. Contact Information:
    • For any questions or concerns regarding our refund policy, please contact our customer service at [email protected] or 214.383.9998.
  7. Policy Changes:
    • The Spa Butler reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

By making a purchase with The Spa Butler, you acknowledge that you have read and agree to this refund policy.

Thank you for your understanding

The Spa Butler
5055 W Park Blvd Suite 400
Plano, TX 75093